IT Manager/Director
robert halfNew York (NY)
About the role
IT Manager/Director We are looking for an experienced IT Manager/Director to lead technology operations for a legal organization in Bronx, New York. This long-term contract position will oversee day-to-day IT service performance, team coordination, and the delivery of reliable technical support across the business. The role requires a hands-on leader who can work closely with stakeholders, strengthen operational processes, and help advance modernization efforts while maintaining strong service and security standards.
Responsibilities:
Direct daily IT operations and ensure dependable service delivery across the organization.
Guide and mentor technical staff, set clear expectations, and maintain strong performance and accountability standards.
Administer support workflows by supervising ticket activity, escalations, incident resolution, and adherence to internal operational requirements.
Track service metrics, analyze recurring support trends, and identify opportunities to improve stability and responsiveness.
Act as the central liaison between IT and business teams to align technical services with organizational needs.
Oversee user lifecycle activities, including onboarding, offboarding, access administration, asset tracking, and maintenance of accurate technical documentation.
Manage relationships with external vendors, contractors, managed service providers, and other technology partners.
Contribute to technology and business systems improvement initiatives, including modernization, automation, process standardization, and change management efforts.
Enforce IT policies, security expectations, and established operational procedures across the environment.
Before you apply
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A number in mind
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Your notice period
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