Operations Manager

The Operations Manager coordinates activities of workers engaged in preparing and executing incoming and outgoing shipments, ensures overall efficiency and accuracy of the warehouse, inventory and employees. Oversees the location's production lines. Manages warehouse personnel and reports to the Location Manager.

Partner with Operations Managers and Supervisors throughout the company in effort to gain knowledge and best practices. Customer & Sales Support Ensure all customer-specific requirements (packaging, delivery, specifications) are understood and consistently met Collaborate with sales teams to resolve customer issues, delivery challenges, and service concerns Act as a key escalation point for customer complaints and service-related issues Cross-Branch Coordination Partner with other branches and branch managers to fulfill material needs and resolve operational challenges Identify recurring issues and implement long-term solutions Coordinate inter-branch inventory movement and priorities Logistics & Traffic Oversight Understand and manage inbound and outbound logistics, including truck routing, rail, and reload operations Provide support and backup for traffic coordination and scheduling Ensure efficient truck loading practices, including proper weight distribution and route planning Coordinate multi-stop delivery considerations to ensure safe and efficient unloading Inventory & Systems Management Oversee inventory accuracy and discrepancy resolution Investigate and resolve inventory variances, including research into historical transactions and system data Serve as a key point of contact for inventory-related questions and system inquiries Maintain strong working knowledge of operational systems (e.g., Metaltraq transitioning to SAP) Production & Order Flow Management Establish standards for order picking, processing, and packaging timelines Ensure proper workflow coordination between warehouse, fabrication, and shipping Monitor and manage order prioritization to meet customer deadlines Oversee processing schedules and ensure alignment with demand Team Management & Accountability Lead, coach, and develop employees across multiple functional areas Address performance issues and conduct difficult conversations when necessary Ensure team members have clear direction and accountability Act as the primary problem solver for operational challenges Problem Solving & Continuous Improvement Serve as the central point of contact for operational issues across the organization Identify inefficiencies and implement process improvements Lead efforts to resolve complex operational and customer-related challenges Drive proactive communication and solutions across departments

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.