Dental Office Manager

Office Operations: Oversee daily office operations to ensure an efficient, organized, and patient-focused practice. Maintain and enforce office policies, procedures, and performance standards in accordance with company guidelines and applicable regulations. Monitor office supplies and inventory to ensure the practice remains fully stocked and operational. Identify opportunities to improve workflows, productivity, and overall office performance. Partner with clinical and operational leadership to support practice goals and initiatives.

Leadership and Staff Management: Provide strong, consistent leadership to administrative and support staff. Lead, motivate, coach, and hold team members accountable while fostering a collaborative and professional work environment. Coordinate employee schedules to maintain appropriate staffing levels and optimize productivity. Train and evaluate employees, provide timely feedback, and address performance or conduct concerns appropriately. Organize and lead effective staff meetings while ensuring clear and consistent communication throughout the practice. Promote teamwork, employee engagement, accountability, and a positive workplace culture.

Financial and Practice Oversight: Assist with budgeting, expense management, financial reporting, and achievement of practice goals. Oversee billing, insurance claims, collections, and patient accounts to ensure timely and accurate processing. Monitor key performance indicators and help implement action plans to improve practice performance. Collaborate with the finance and Revenue Cycle Management teams to streamline financial processes and resolve account-related concerns.

Patient Management and Experience: Oversee the patient experience from initial contact through treatment and follow-up. Serve as a primary point of contact for escalated patient inquiries, complaints, concerns, and feedback. Manage challenging patient situations professionally, calmly, and with a solutions-focused approach. Ensure patients and visitors receive welcoming, compassionate, and professional service. Implement processes that improve patient satisfaction, communication, retention, and overall experience. Work closely with the clinical and administrative teams to resolve patient concerns and maintain continuity of care.

Technology and Records Management: Ensure patient records are accurate, organized, and maintained confidentially in compliance with HIPAA requirements. Oversee the scheduling system to maximize patient flow, productivity, and operational efficiency. Ensure the team uses practice-management software and other office technology accurately and consistently.

Requirements: Minimum of five years of leadership or management experience in a dental office is required. Proven ability to lead, coach, motivate, and hold teams accountable. Strong patient-management experience, including resolving concerns and managing escalated patient situations. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to communicate effectively with patients, employees, providers, and leadership. Exceptional organizational, problem-solving, and time-management abilities. Detail-oriented, dependable, and able to manage competing priorities in a fast-paced environment. Proficiency with Microsoft Office, dental practice-management software, scheduling systems, and electronic patient records. Knowledge of dental terminology, billing, insurance, collections, and treatment workflows is strongly preferred. Bachelor's degree in business administration, healthcare management, or a related field is preferred but not required.