Microsoft Dynamics Manager, Technical Transformation
deloitteMiami (FL)
Microsoft Dynamics Manager, Technical Transformation
Posted today
deloitteMiami (FL)
SENIORITY
Lead
About the role
Overview:
In this Dynamics 365 Technical Manager role, you guide end-to-end delivery across Sales, Service, Field Service, and Contact Center, shaping secure and user-centric solutions. You’ll align business requirements with technical designs, lead cross-team delivery, and mentor junior members. The role blends architecture, custom development, data migration, and AI-enabled capabilities using Copilot Studio and related Microsoft tools. You’ll operate in a fast-paced, collaborative environment that drives customer transformation and value creation. This is an opportunity to impact large-scale Microsoft Dynamics implementations within a premier advisory practice. Compensation / Benefits Discretionary annual incentive program Travel up to 50% Possible immigration sponsorship
Responsibilities:
Own technical delivery across Dynamics 365 modules including configuration, customization, and extensions Guide end-to-end solution implementation: architecture, development, integrations, data migration, testing, deployment, and documentation Promote secure, maintainable, user-centered design Lead design and delivery of AI-enabled solutions using Copilot Studio and related tools Translate business requirements into technical solutions and communicate design choices and risks Coordinate delivery across onshore/offshore teams, manage dependencies, and mentor juniors
Key requirements:
8+ years of consulting or industry experience with 4+ years delivering Dynamics 365 and Power Platform solutions Hands-on experience with at least two Dynamics 365 modules (Sales, Customer Service, Field Service, or Contact Center) Experience configuring contact center capabilities (skills-based routing, chat, omnichannel workflows) 4+ years designing enterprise solution architectures (Dataverse security, data migrations, integrations, environment administration) Proficiency with Power Platform and Dynamics 365 development tools (C#, Dataverse Web API, plugins, JavaScript, Power Fx, PowerShell, Power Automate, Dataflows, Azure integration services) 4+ years of DevOps experience (Git, repository management, CI/CD pipelines) Bachelor's degree or equivalent experience Ability to travel up to 50% Strong written and verbal communication Attention to detail and quality Relationship building and professional demeanor Dynamics 365 (Sales, Customer Service, Field Service, or Contact Center) Dataverse security models and data migrations Power Platform (Power Apps, Power Automate, Power Fx)
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