Field Services Specialist: Tech Support & User Engagement

Posted today

high side technologyKansas City (MO)

Computer User Support Specialists Software Publishers

SENIORITY

Junior

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About the role

High Side Technology LLC in Springfield, VA is looking for a Field Services Representative to be the first responder to user requests for our software platform. You will troubleshoot issues, engage with users, and coordinate with the FSR team to ensure program objectives are met. The role blends technical problem-solving with customer-facing duties, requiring strong relationship-building and the ability to translate user feedback into actionable improvements for ongoing system evolution.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.