Customer Support Specialist Power Tools Company Location Reno, NV 100% On-site, Full Time Pay $19.50/hr. Integr 8staff seeks a motivated and dependable Customer Support Specialist to handle inquiries via phone and electronically related to their product line. This role will involve assisting new and existing customers by explaining features, clarifying operating instructions, locate dealers, process orders, providing troubleshooting tips, helping diagnose technical issues and assist with repair requests of power tools. Responsibilities of the Customer Support Specialist position: Answer incoming phone calls from customers related to power tools Respond timely to Customer email inquiries Explain usage and warranty information to customers Distribute orders to appropriate departments Follow up on Voicemail messages Process Warranty claims Complete various reports using MS Excel Ability to think creatively to solve complex problems Able to collaborate with departments outside of customer service to help resolve issues Stay up to date and knowledgeable about new product releases Additional tasks as needed Requirements of the Customer Support Specialist position: High School diploma is required. Minimum 1yr Experience in customer service role. MUST HAVE hands-on electric, power tools usage experience. A positive attitude, a friendly personality and a passion with working with people. Must be diplomatic, patient, and a good listener. Ability to multi-task and have strong problem-solving skills Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of people Bilingual English/ Spanish preferred Strong computer skills in MS Excel, Word, and Outlook Experience using power tools, professionally or personally is a plus Prior experience in Tool Repair or Rental Repair is a plus. Experience using multiple computer systems and multiple monitors. Updated resume is required for consideration. Only Local candidates will be considered - Position does not offer relocation or visa sponsorship.
