Remote FINRA-Certified Call Center Supervisor

Posted 14 days ago

dxc technologyNew York (NY)

First-Line Supervisors of Office and Administrative Support Workers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

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About the role

DXC Technology Company is seeking a Call Center Supervisor to lead a team of Customer Service Representatives supporting insurance and financial services operations. This role emphasizes service excellence and regulatory compliance, including FINRA requirements, while developing a high-performance team. You will coach, monitor KPIs, manage escalations, and collaborate cross‑functionally to ensure a seamless customer experience and accurate CRM documentation.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.