Returns Coordinator

Returns CoordinatorMaster Electronics is thrilled to announce an incredible opportunity for a Returns Coordinator in the vibrant city of Phoenix, AZ!As our Returns Coordinator you'll manage customer part returns, uncover root causes, and elevate our processes. You'll collaborate closely with various internal departments providing vital support and insights that keep us ahead of the game.Pay Range: $19.00 - $22.00 / HourlyWhat You Will Do?Manage customer return requests through Zendesk, ensuring accurate, timely resolutionCoordinate stock check requests with the return operations team to support efficient inventory management and product disposition decisionsSubmit and track logistics claims, helping resolve shipment or product issues quicklyIdentify products covered under warranty and coordinate supplier returns, replacements, repairs, and claim follow-up through final resolutionExercise sound judgment when determining the appropriate disposition for non-conforming product to balance customer satisfaction, compliance, and inventory impactProcess credit reversals, RMA updates, customer communications, credit memos, and billing memos to ensure accurate order and account resolutionManage order cancellation requests efficiently while maintaining clear communication with customers and internal teamsAnalyze product data sheets and customer-provided photos to diagnose issues, validate return eligibility, and support informed resolution decisionsMaintain accurate documentation and order paperwork to meet customer requirements and internal process standardsEnter replacement orders as needed to support timely customer issue resolutionFollow exportation rules and compliance requirements when processing returns, replacements, supplier claims, and customer updatesServe as a liaison between customers, manufacturers, sales, logistics, and DC returns teams to drive timely product resolutions and ticket updatesCollaborate cross-functionally with sales teams, end customers, manufacturers, and distribution center partners to deliver a consistent and customer-focused returns experienceSupport additional team and department priorities as assignedWhat You Bring To The Table!Two plus years of customer service experience, preferably with one to three years of experience in warehousing, inventory control, reverse logistics, accounts receivable, or a related operational environmentStrong problem-solving and analytical skills, with the ability to identify root causes, interpret data, and make sound decisions efficientlyCustomer-focused mindset with the ability to understand and respond to the needs of diverse customers and stakeholdersCollaborative team player with a positive attitude, proactive service mindset, and commitment to continuous improvementAbility to work independently, manage tasks efficiently, and adapt to change with curiosity and flexibilityStrong written and verbal communication skills, including the ability to write clear, professional emails and communicate effectively with a range of audiencesWhy Do You Want To Work With Us?Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthySecure Your Future: 401(k) match program where you are vested from day-oneInvest in Your Education: Tuition assistance empowers you to further your education and careerEmployee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and moreEnjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policiesDo Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource GroupsProvide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved onesEqual Opportunity EmployerAt Master Electronics, we thrive in a fast-paced, entrepreneurial environment where flexibility, professionalism, and a self-starter mindset aren't just preferred—they're essential. Headquartered in sunny Phoenix, AZ, we're a leading global authorized distributor of electronic components, and have been proudly family-owned for over 50 years.What's our secret? It's simple: strong relationships, responsive service, and genuine added value. These principles have fueled our growth, allowing us to serve hundreds of thousands of customers in close partnership with world-class suppliers across the globe.We're also deeply committed to building a workplace where everyone feels respected, supported, and empowered to succeed. Master Electronics is committed to providing equal employment opportunities for all applicants and employees. We do not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, marital status, creed, or any other protected characteristic.We provide reasonable accommodations in compliance with the ADA and other applicable laws, and we strictly prohibit harassment of any kind.This commitment applies to every part of our workplace—from recruitment and hiring to promotions, training, compensation, benefits, and even company events.