Support Services Manager - Development Services

Support Services Manager The Support Services Manager leads the City of Goodyear's development center and administrative services for the Development Services Department. The permitting division and administrative services division report to this role. This role manages the daily operations of permitting, plan review routing, inspections coordination, fee collection and reconciliation, customer service, records, and office operations. The ideal candidate will have experience in permitting and have an overall understanding of municipal development review processes. The ideal candidate will have experience using permitting and/or financial software. The Support Services Division supports the activities within Development Services which include Building Safety, Civil Engineering, Planning and Zoning, and Code Compliance as well as supports development review in other departments such as Fire, Traffic, and Water Services. The ideal candidate will be able to set clear service standards, ensures accurate and timely handoffs among divisions, build relationships across divisions and departments, and make sure residents, contractors, and businesses get straightforward information at every step. This position also oversees the department's budgeting and financial practices, ensures staff is cross-trained, and improves tools and processes so customers can move through the development review process with ease. The ideal candidate coaches and develops staff, resolves complex problems, partners closely with Finance and IT, and keeps leadership informed with simple, reliable performance reporting. At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that are committed to build and maintain a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values: Adaptability - Integrity - Initiative - Empathy - Optimism Innovation Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as it will come from a system generated source. The City of Goodyear offers a highly competitive benefits package including: Vacation Leave: 14 days per year, increasing with longevity. Sick Leave: 12 days per year Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January Flexible Holiday: 24 hours per calendar year (prorated based on hire date) Health Insurance: Three health plans available to select from at a group rate Dental Insurance: Two dental plans available to select from at a group rate Vision Insurance: Available at a group rate Flexible Spending Accounts: Health Care and Dependent Care accounts available Short Term Disability Insurance: City-paid coverage Cancer Benefit: City-paid coverage Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee's cost Longevity pay beginning at year six Tuition Assistance: $5,250 per calendar year Employee Assistance Program Onsite wellness center/clinic Access to the Goodyear Recreation Center Robust employee well-being program Free identify theft monitoring and protection with Aura 457 Deferred Compensation Plan: 2% city match (employee contributes 1%) Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period) Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.00%. Plan includes Long Term Disability Benefit.