Forecasting Analyst
Posted today
virtual vocationsDenver (CO)
Operations Research AnalystsTelemarketing Bureaus and Other Contact Centers
SENIORITY
Mid
About the role
To enhance service quality and manage contact center volumes, the full-time Forecasting Analyst will create accurate forecasts, analyze service performance, and collaborate on staffing plans in a remote environment.
Key responsibilities:
Compiling and analyzing call center performance reports to guide strategic decisions
Forecasting performance and recommending strategies to improve productivity metrics
Monitoring headcount expenses and optimizing cost per call through detailed analysis
Required qualifications:
Bachelor's Degree preferred, or a combination of coursework and experience
2-5 years of relevant work experience in forecasting or analytics
Experience with call center performance metrics and workforce management
Proficiency in data analysis and reporting tools
Familiarity with continuous process improvement methodologies
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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