Office Manager

Are you the person in the office others call when they need help? Do you get excited when teaching your knowledge and office skills to others? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you! Mr. Appliance is looking for an Office Manager. Apply today! If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You'll enjoy working with our team. Oh, and did we mention... no nights or weekends! We'll also give you the ongoing training that you'll need. You don't even have to know how to fix appliances! Your Responsibilities as Office ManagerAs Office Manager, you are the key component in providing excellent customer service by creating World Class customer service experiences for customers with broken appliances. Here are your primary responsibilities: • Answer incoming calls and empathize with the customer. • Respond to customer emails. • Schedule in-home service appointments with one of our trained Appliance Repair Technicians. • Effectively communicate with the customer to ensure they understand the appointment time and services needed. • Order and receive parts to ensure efficient use of company materials. • Enter data into the company software. • Lead an office team. To Succeed in this Role as Office Manager, Here's What You Need: Exceptional Customer ServiceIn this role, you are the voice of the company. You get to demonstrate your ability to deliver a great customer experience, showing empathy toward the customer. You are there to schedule repair appointments so they can get back to running an efficient household. Problem-SolvingThis role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets scheduled and fixed correctly, the first time. EfficiencyIn order to respond to all of our customer's needs for the day, you'll need to be efficient with your time and able to excel in a fast-paced office environment. Punctuality and ReliabilityOur customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time. Pride in the DetailsIf you value attention to detail in completing customer information and reports, you'll fit right in. Desire to Share Knowledge and SkillsThis role requires someone who truly enjoys teaching other office team members all of the skills listed above.