Medicaid Technical Writer.1
educology solutionsWashington (DC)
About the role
ESI is seeking a Technical Writer/Standard Operating Procedure Writer: job description typically involves analyzing and documenting business processes, identifying areas for improvement, and recommending solutions to enhance efficiency and productivity, often combining the expertise of systems experts, policy experts, so physical procedures that must be carried out are sensible, achievable, and repeatable.
PLEASE NOTE. CANDIDATES MUST LIVE IN WASHINGTON DC PROPER.
DUTIES & RESPONSIBLITIES
Analyze & Document Business Processes: Understand how a business operates, including its processes, data, and technology.
Identify areas where processes are inefficient or ineffective. Evaluate the impact of changes and potential solutions.
Provide documentation for asis and tobe processes in an understandable format for both technical resources and the trainers of endusers Gather and Analyze Information:
Conduct personal research using functional design documents, existing procedure documents, policy manuals, policy memos, user guides, past training documents, and interviews with staff Meet with endusers, policy experts, and conduct field research to understand business procedures, document asis procedures, and identify opportunities for improvement.
Use flowcharts, memos, FAQs, job aids, or user guides as appropriate to communicate findings.
Develop Documents: Document asis business processes including system actions and physical user actions (e.g. moving paper from one box to another; calculations done outside the system; decision criteria for choosing actions in a system; references outside the system)
Highlight and inventory gaps in current process Create tobe standard operating procedures for endusers which account for upcoming system changes Communicate and Collaborate:
Become an expert in the relevant asis processes; communicate asis processes to stakeholders, including management, IT teams, and other business units. Collaborate with crossfunctional teams to ensure that documents are widely accepted and formal approval for all tobe documents is attained Project Management:
Develop project plans (timelines) for each work product, monitor and report on individual progress, and ensure timely completion of assignments.
Other Duties:
Provide technical support to business users. Ensure that system updates fit in the full ecosystem of policy compliant enduser procedures Understand business and policy constraints. Assess the implications of system changes as they relate to the actions that endusers must take.
QUALIFICATIONS:
Selfmotivated and ready to learn. MEDICAID EXPERIENCE REQUIRED
Analytical skills, problemsolving skills, and critical thinking.
Strong communication and interpersonal skills.
Ability to isolate the most important/relevant facts for a wide range of audiences Understanding of business processes and IT systems.
Ability to write in a way that is easily understandable to frontline staff, technical staff, and leadership
Able to creatively develop a wide array of documentation from flowcharts, FAQs, enduser guides, leadership updates, standard operating procedures, job aids, and light documentsupporting graphics
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