Talent Leader - Learning & Development

Reporting to: Global Head of Learning & Development

Level: Expert Talent Partner

Key Responsibilities: Lead and develop the BU/SS L&D agenda Own the L&D strategy, plan, and roadmap for the assigned Business Units / Shared Services, aligned to enterprise priorities Lead, coach, and develop the team of Talent Partner, facilitators, L&D contributors supporting the BU/SSBuild a high‑performing, collaborative team culture that prioritizes business outcomes over just activities Set clear performance expectations, provide regular feedback, and develop future L&D talent Operate as a business consultant and learning advisor Engage directly with BU/SS leaders to diagnose capability needs before defaulting to a learning solution Serve as the trusted advisor for all learning, development, and capability‑building initiatives within the BU/SSTranslate business priorities into clear learning outcomes – and push back when a learning initiative is not the right fix Communicate L&D plans in business language: capability gaps, pipeline risk, performance lift, and speed to readiness Partner with People and Culture BPs and the Business to design learning solutions Partner with P&C Business Partners to assess learning needs across the BU/SS and co‑design execution plans Collaborate with cross‑functional teams to design and implement learning solutions that scale across geographies Leverage the COEs within Global L&D to bring specialist capability and deliver scaled impact to the BU/SSEngage closely with BU/SS stakeholders to ensure learning solutions are practical, adopted, and embedded into the way work gets done Facilitate and program manage learning initiatives Facilitate flagship talent and leadership development programs for the BU/SSOversee end‑to‑end program management of learning initiatives – planning, logistics, learner experience, and reporting Drive program impact and effectiveness; champion a culture of continuous improvement through structured measurement and feedback Support broader talent and culture initiatives Provide support for adjacent talent priorities including Colleague Experience, Talent Management, Culture, Diversity & Belonging, and Change Management Contribute to other enterprise initiatives where L&D plays an enabling role Reinforce CSC values, leadership behaviours, and culture through every learning touchpoint Contribute to cross‑functional projects within global L&D – program design, content curation, instructional design, vendor partner management as required Identify innovative, engaging, and cost‑effective methods to learn and develop talent at scale Bring external benchmarks and emerging practices into the BU/SS learning agenda Use data, analytics, and dashboards to inform L&DUse tools, processes, data, analytics, and dashboards to support, report on, and inform L&D practices and programs Track learning outcomes and business impact – not just activity and attendance Provide BU/SS leaders with clear, evidence‑based views of capability progress Maintain audit‑ready records, certifications, and reporting for mandatory and regulated learning

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.