Seasonal - Concessions/Cashier Lead - PRPL ARC

Posted 8 days ago

city of billings mtBillings (MT)

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services All Other Amusement and Recreation Industries

SENIORITY

Mid

SALARY

$16.00 - $18.00 per hour

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About the role

ARC Concessions/Cashier Lead

Salary: $16.00 - $18.00 per hour Work Schedule: Monday - Friday evenings; Saturday & Sunday all day (hours vary based on event schedules & facility needs)

Weekly Hours: 15-30 hours per week (hours vary based on event schedules & facility needs)

Position Overview: We are seeking an organized, responsible, and energetic leader to join our event team as the ARC Concessions/Cashier Lead. In this role, you will oversee daily concession operations, supervise & schedule staff, and ensure an exceptional guest experience during tournaments, events, court rentals, and weekday public usage hours. You will manage cash handling workflows, monitor inventory, and lead by example in a fast-paced environment. This position is ideal for individuals with food service or retail experience looking to step into a leadership role with flexible evening and weekend hours.

Essential Duties and Responsibilities

Key Responsibilities: Supervise, train, and support concession staff and cashiers during shifts, ensuring excellent customer service and adherence to safety protocols. Oversee opening and closing cash drawer counts, troubleshoot POS system issues, and ensure accurate financial reporting. Monitor stock levels of food, beverages, and supplies; coordinate restocking efforts and report inventory shortages to management. Ensure food preparation meets high quality and food safety standards. Maintain a clean, sanitized, and organized concession area, ensuring the team complies with local health department regulations. Serve as the primary point of contact for escalated customer inquiries, and complaints with a professional attitude.

Qualifications and Skills:

Minimum Qualifications & SkillsMust be at least 18 years of age
Previous experience in retail, cash handling, food service, or customer service is required.
Demonstrated leadership abilities, with prior supervisory or team lead experience highly preferred.
Advanced math skills for counting change, balancing tills, and auditing shift reports.
Strong problem-solving and communication skills to manage a team and interact with diverse event guests.
Ability to thrive under pressure and maintain organization during high-volume tournament rush periods.

Additional Requirements: Ability to stand, walk, and bend for extended periods of time. Capability to lift and carry inventory boxes, beverage crates, and other inventory items as needed. ServSafe certification or a valid food handler's card is a plus (or willingness to obtain one).Dependable transportation. Why Apply? Lead in a vibrant, high-energy atmosphere. Build valuable management experience in staff supervision, inventory control, and financial oversight. Flexible schedules that accommodate school, primary jobs, or family commitments. Perks include employee discounts on select food items and free access to the ARC during off hours!

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