Farmers Equipment Company is a full-service agricultural and material handling equipment dealership with locations in both Lynden and Burlington, representing Case IH, TYM, Komatsu, Krone, Oxbo and more. We currently have an opening for a Service Manager to serve customers at our Lynden location.
Primary responsibilities:
Ensure the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep).
Develop, monitor and achieve the agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with company policies, regulations and expectations.
Ensure the effective scheduling of service work, including ongoing adjustments.
Work with the Marketing Coordinator to develop successful marketing plan for the department in coordination with the other departments.
Assure the service department is properly staffed through effective recruiting and onboarding of qualified personnel.
Optimize employee performance through ongoing training, development, evaluations, recognition, rewards and corrective management practices to produce expected results.
Make sure that the service team effectively communicates with customers in a timely way to produce positive results and resolve customer complaints and problems in a timely manner.
Help to develop, implement and monitor ongoing actions to sustain high customer satisfaction and loyalty.
Job Requirements: High school diploma/GED required
Trade or Technical School Diploma preferred
Strong relational and customer service skills
Analytical skills
Solid understanding of internal combustion, hydraulic, mechanical and electrical systems
Strong communication skills—both written and verbal
Effective supervisory skills
Ability to effectively manage and resolve conflicts and complaints both internally and externally
3-5 years of directly applicable experience preferred
Ability to successfully operate applicable business systems
Exceptional dependability with the flexibility to work hours necessary to meet seasonal business needs and periodic on-call requests
