Community Care Physicians seeks a Patient Support Specialist to deliver exceptional, patient-centered service across our Capital Region practices. In this role, you will be a key first point of contact, handling calls, scheduling and confirming appointments, verifying insurance, and assisting with referrals and records requests. You will guide patients through check-in, check-out, and portal use while maintaining accurate information in our electronic systems. Working closely with clinicians and staff, you’ll help coordinate care, resolve issues, and support a welcoming, team-focused environment with opportunities to grow across our large, physician-owned medical group. Serve as primary point of contact for patients by phone and in person, providing courteous, patient-centered support Schedule, confirm, and reschedule appointments across multiple practices and specialties Verify insurance eligibility, obtain required authorizations, and collect/update demographic and billing information Educate patients on practice procedures, portal use, and available services and resources Coordinate referrals, records requests, and follow-up appointments to support continuity of care Document all interactions accurately in the electronic health record and practice management systems Collaborate with clinicians, nursing, and front office staff to resolve patient issues promptly Support front-desk workflows, including check-in, check-out, and co-pay collection as needed Patient communication Medical office administration Appointment scheduling systems Insurance verification Electronic health records (EHR) Medical terminology Data entry and documentation Customer service Multi-line phone systems HIPAA compliance Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Certified Medical Administrative Assistant (CMAA) preferred Experience with electronic health record and practice management systems HIPAA training/certification preferred
