Remote SaaS Customer Experience Specialist

Posted 4 days ago

talentifyDenver (CO)

Customer Service Representatives Custom Computer Programming Services

SENIORITY

Junior

SALARY

$52,000 - $70,000 per year

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About the role

Alegra is seeking a Customer Experience Specialist to support customers using our cloud-based business solutions. This remote role focuses on helping users resolve questions, understand the platform, and enjoy a positive experience throughout their relationship with Alegra. In this position you will respond to inquiries, troubleshoot issues, and collaborate with internal teams to ensure effective adoption and satisfaction. Strong communication and problem-solving skills are essential.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.