Critical Care Case Manager
virtual vocationsDenver (CO)
Critical Care Case Manager
Posted today
virtual vocationsDenver (CO)
SENIORITY
Senior
About the role
Working remotely in a full-time capacity, the Critical Care & Transport Case Manager will manage complex overseas travel insurance cases, including evacuations and repatriations, while collaborating with medical professionals and mentoring junior team members.
Key Responsibilities:
Manage complex cases involving medical evacuations, repatriations, and high-dependency admissions
Collaborate with medical professionals to ensure efficient case management and maintain communication with stakeholders
Provide guidance and support to junior team members, contributing to team development and service excellence
Required Qualifications:
2+ years of claims/case management experience or 3+ years of customer service experience in a contact center
Strong communication skills with a professional and empathetic approach
Ability to manage complex and sensitive situations under pressure
Excellent organizational and decision-making skills
Proactive and team-oriented mindset
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.