IT Support Specialist
Posted yesterday
blue mountain loansDallas (TX)
Computer User Support SpecialistsMortgage and Nonmortgage Loan Brokers
SENIORITY
Mid
SALARY
$45-$70 per hour
About the role
OverviewAt Blue Mountain Loans, we believe technology is the backbone of exceptional service. Our mission is to simplify financial solutions through reliable systems and responsive customer care. Were seeking a dedicated IT Support Specialist to join our remote tech team and help ensure smooth day-to-day operations across all our platforms.Position OverviewThe IT Support Specialist will be responsible for providing technical assistance to both internal teams and clients. Youll troubleshoot software and hardware issues, maintain secure network connections, and ensure that our technology supports the business goals effectively.This position is remote, giving you the flexibility to work from home while still collaborating closely with our team online.ResponsibilitiesProvide first-level technical support via chat, email, and remote access toolsTroubleshoot and resolve software, hardware, and connectivity issues promptlyMaintain and monitor system performance, updates, and backupsSet up new user accounts, credentials, and access permissionsCollaborate with vendors to resolve equipment or network issuesDocument all support interactions and maintain accurate IT logsEnsure data protection and compliance with company security policiesQualificationsProven experience in IT support, helpdesk, or technical troubleshootingProficiency in Windows, macOS, and common office softwareStrong problem-solving and communication skillsAbility to multitask and manage time efficiently in a remote environmentFamiliarity with remote access and ticketing systems is a plusCompensation & BenefitsPay Rate: $45-$70 per hour (based on experience and availability)Paid Training: $30 per hour during onboarding weekSign-On Bonus: $2,000 upon successful completion of trainingWorkstation Setup: Company-funded home office equipment packageFlexible Schedule: Choose between full-time (30-40 hrs/week) or part-time (20 hrs/week)Remote Work: 100% work-from-home position with full technical supportHealth, Dental & Vision Coverage after 60 days of employmentPerformance-Based Bonuses for reliability, response time, and problem resolution401(k) Retirement Plan with employer contributionCareer Growth Opportunities within our expanding IT and operations teamsHow to ApplyIf youre passionate about technology, problem-solving, and remote teamwork, wed love to hear from you.
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