Lead Admissions Agent

Admissions LeadCenter Art LLC, managed by the Space Needle LLC, is partnering with Chihuly Studio to operate the Chihuly Garden and Glass Exhibition on the Seattle Center grounds next to the Space Needle. The Admissions Lead reports to the Admissions Supervisor and supports Center Art's mission, vision, and values by exhibiting the following behaviors: excellence, competence, collaboration, innovation, respect, personalization, accountability, and ownership. The Admissions Lead is responsible for assisting Admissions Managers and Supervisors in leading the Admissions Team. They will take a leading role in the training, advancement, and success of the team. They will act as a liaison between Admissions Agents and management and discuss ideas and concerns at regular meetings while maintaining a safe, fun, and positive environment. Primary Functions: Maintain a high degree of communication with the management team. Ensure that all Admissions Agents are equipped with the tools and skills to successfully carry out their duties and responsibilities. Monitor upselling techniques and work with the Admissions Agents to increase opportunities to pair appropriate ticket types as well as Chihuly Garden and Glass offerings to guests. Create and supervise the break schedule, in compliance with company and Washington State labor laws. Provide additional coverage whenever necessary. Monitor and coach Admissions Agents on uniform, grooming, and other significant policies. Attend monthly leadership meetings and provide an update on your department's progress and status. Meet weekly with the direct manager of your department and discuss possible areas of improvement, trends, and energy of the Admissions Agent team. Complete On-line shipping orders. Ensure event tickets are printed accurately each week. Weekly maintenance of the POS hardware. Receiving/stocking/relocating ticket stock inventory when shipments arrive and during times of replenishment. Product and discount maintenance. Provide assistance during software and hardware upgrades and deployments. Assist in the training of all new Admissions Agents and update materials when necessary. Assist Supervisors and Managers in preparing Admissions meetings and take minutes. Confirm that schedules are readily available to all Admissions Agents and communicate any coverage gaps to management. Track and recommend necessary supply orders. Remain professional and courteous to all guests. Implement both proven and innovative up-selling strategies. Assist management in maintaining the asset tracking database. All other duties assigned to the Admissions Lead position. Any other responsibilities as defined by Management.

At Chihuly Garden and Glass, we believe in building a vibrant community by connecting people to art in meaningful ways. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.