Customer Service/ Inside Sales Representative

Customer Service Responsibilities: Candidates beginning in the customer service track may be responsible for: Responding to customer and dealer inquiries by telephone, email and other communication channels Providing accurate information regarding products, pricing, availability and order status Entering and processing customer and dealer orders Helping resolve customer concerns professionally and efficiently Maintaining accurate customer records and communication history in the CRMDeveloping strong working knowledge of Desert Tech products and policies Identifying sales opportunities and directing qualified customers to the appropriate sales representative

Inside Sales Responsibilities: Candidates with applicable sales experience may also be responsible for: Building relationships with existing dealers and customers Conducting outbound calls and following up on sales opportunities Reactivating inactive accounts and developing new business Recommending products based on customer and dealer needs Preparing quotes, following up on open opportunities and closing sales Promoting current products, programs and dealer incentives Maintaining an organized pipeline and documenting sales activity in the CRMAchieving assigned sales and activity goals

What We're Looking For: Strong written and verbal communication skillsA professional, helpful and confident approach to customers Dependability, organization and attention to detail Ability to learn technical product information Comfort working with telephone, email, CRM and order-management systems Ability to take initiative and follow through on commitments Interest in developing customer-service and professional sales skills Firearms knowledge or industry experience is helpful, but not required Position Level Final title, responsibilities and starting compensation will be determined by the candidate's experience and demonstrated capabilities: Customer Service Representative: Entry-level customer support, order processing and product education Customer Service/Inside Sales Representative: Customer support combined with account development and sales responsibilities Inside Sales Representative: Outbound sales, account growth, lead follow-up and revenue responsibility High-performing customer service representatives may be considered for expanded sales responsibilities and advancement based on reliability, product knowledge, CRM proficiency, customer-service performance and demonstrated sales ability. Apply Today If you are customer-focused, motivated to learn and interested in building a career with Desert Tech, we encourage you to apply. Please submit your résumé along with a brief explanation of your customer service, sales or firearms-industry experience.