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David Careers

Desktop Engineer (L2 Level)

Posted 8 days ago

ace stackScottsdale (AZ)
Network and Computer Systems AdministratorsComputer Systems Design Services

SENIORITY

Senior

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About the role

Desktop Engineer (L2 Level)
Location: Scottsdale, AZ – 100% Onsite from day 1Fulltime Permanent FTE
Responsibilities:
  • Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues
  • Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.
  • Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
  • Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
  • Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal knowledge bases or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of KB Articles
  • Maintain good relationships with clients
  • Technical Experience:
Experience level: 6 – 8 years of Technical experience in Windows and MacProficient in managing and troubleshooting Windows and Mac hardware and software; skilled. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role Good understanding of computer systems, mobile devices and other tech products Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Familiarity with ITSM tools like ServiceNow for ticket management. Professional Attributes: Excellent customer service skills and the ability to communicate effectively with non-technical users. Self-starter with the ability to work independently and efficiently. Physical ability to manage IT equipment installations and movements. Adaptable and flexible to meet varying work schedules and environments.

Before you apply

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Your profile is current

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

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