Associate Customer Care US
meshCresskill (NJ)
About the role
Customer Care Team RoleOur Customer Care team is the front line for Mesh's fastest-growing customer segments: early-stage startups and small businesses referred through our partner network. You'll help these customers get real value from Mesh from day one, and grow with them as their business scales. It's a high-impact role on a team that's still being built, with real room to shape how we work with this segment.
Responsibilities:
- Own onboarding for a portfolio of new customers, both direct startup signups and partner-referred small businesses, getting them set up for success quickly
- Monitor account health across your portfolio, spot risk early, and step in before it becomes churn
- Run programs that reach many customers at once (emails, short trainings, help content) to drive adoption and engagement
- Spot opportunities to grow each customer's spend with Mesh as their business grows
- Own renewals across your portfolio, and know when to bring in a senior CSM or leadership for higher-touch cases
- Coordinate with partner contacts during onboarding handoffs, for a smooth experience
- Bring the voice of these customers back to Product and Sales
Qualifications:
- 2-4 years of experience in customer service, or 1-2 years as a Customer Success Manager
- Comfortable managing a high volume of accounts at once
- Clear, friendly verbal and written communication
- Hands-on experience working with AI tools (Claude, Gemini) is a must
- Familiarity with CRM tools (Salesforce or similar) is a plus, but not required
- Willing and able to work onsite at our NJ office 3 days per week
Nice to have:
- Experience with startups or early-stage companies
- Experience with partner or channel-referred customers
- Fintech or SaaS background
- BenefitsDental & Vision Benefits
- Disability & Life Insurance
- Flexible Spending Account (FSA)
- Parental Leave
- Unlimited Vacation Policy
- Company equity
- Hybrid and flexible 401K (US)
Interested?
Send your resume to mesh-jobs.csm@meshpayments.com, and let's talk!
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.