SERVICE ADVISOR
p4 automotiveIndianapolis (IN)
About the role
Job Description:
Leo Chevy is hiring a Service Advisor. You're the bridge between the customer and the technician. When someone brings their vehicle in for service, you're the person who listens to what's going on, translates it into a work order, keeps the customer informed throughout the process, and makes sure they leave confident in the work that was done. This role is part customer service, part sales, and part project management. You'll write repair orders, present recommended services, follow up on approvals, and coordinate with the shop to keep vehicles moving through on time. The advisors who do well here build a book of customers who come back specifically because they trust them. We'll teach you the technical side. What we can't teach is the ability to make someone feel heard and taken care of. If you're naturally good with people and you want a career that pays based on how good you are at it, this is worth a look.
What You'll Do:
- Greet service customers, listen to their concerns, and document symptoms accurately
- Write repair orders and communicate vehicle needs to the technician team
- Present repair recommendations and maintenance services to customers honestly
- Provide accurate estimates and keep customers updated on timing and cost
- Follow up on declined services and maintain ongoing customer relationships
- Coordinate workflow with technicians, parts, and the service manager to meet deadlines
- Handle customer questions, concerns, and follow-ups by phone, text, and in person
- Meet individual sales and CSI targets
What We're Looking For:
- Strong communicator who can explain technical work in plain language
- Comfortable having money conversations - you'll be presenting repair costs daily
- Organized enough to juggle 15-20 open repair orders at a time without dropping one
- Customer-focused - you build trust by being honest, not by overselling
- Able to work in a fast-paced environment where priorities shift throughout the day
- Valid driver's license-Bilingual a Plus!
- What You Don't Need
- Automotive service advisor experience (we trainASE certifications A technical backgroundIf you've worked in hospitality, retail management, insurance, or any role where you managed customer expectations while coordinating behind the scenes - you already have the core skills.
What We Offer:
- Competitive pay (base + commission on service sales)
- Health, dental, and vision insurance 401(k)
- Paid time off
- Ongoing manufacturer training
- Employee vehicle purchase program
- A career path into service management
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.