Case Manager Assistant

Key Responsibilities: Support Case Managers – assist with scheduling doctors' appointment, sending reminders to client's regarding upcoming appointments, and setting up transportation as needed. Open all claims of incoming cases. Run PL Searches as needed. Obtain 1P DEC Page. FU with 3P regarding liability. Follow up with 1P regarding coverage and DEC Page. Send out SR1 and SR19 as needed. Handle Property Damage with the clients and make sure the client is made whole regarding their lost property. Obtain witness statements and videos as needed. Run any investigative searches as needed for the case i.e. PL, Policy Search, TLO, ISOScan and save documentation needed for the case to the firm's system Send correct letters to clients Request police reports on behalf of clients Maintain communication with clients when the case manager is out or busy with another call General office support & tasks as needed Build and maintain case database

Qualifications: Stronghands-onexperiencewiththe Medical Records Coordination(MRC)processwithinapersonalinjurylawfirm. Previousexperienceoverseeing, supervising, orcoordinatingamedicalrecordsteamishighlypreferred. Demonstratedexperiencemanaginghigh-volumemedicalrecordsandbillingrequestswhilemaintainingstrongorganizationandattentiontodetail. Knowledgeofmedicalrecordsretrieval, medicalbilling, providerfollow-up, authorizations, HIPAA-relatedrequirements, andpersonalinjurycaseworkflows. Abilitytotrackmultiplecasesandoutstandingmedicalrecordsrequestssimultaneouslywhilemeetingdeadlines. Strongleadership, communication, follow-up, andproblem-solvingskills. Experiencewithcasemanagementsoftwareanddocumentmanagementsystemsispreferred. Abilitytoidentifymissingorincompletemedicaldocumentationandtakeappropriateactiontoobtainit. Bilingual English/Spanish is a plus.$28-$35perhour(DOE)401(k)Healthinsurance Visioninsurance Lifeinsurance Disabilityinsurance 10to 20daysofPTObasedonseniority 14 Paid Holidays Referralprogram We are an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, termination, leave of absence, compensation, benefits, training, as well as disciplinary action. We make hiring decisions based solely on qualifications, merit, and business needs at the time.