Client Service Representative & Data Entry

Posted 18 days ago

iacofano groupCharleston (SC)

Office Clerks, General Caterers

SENIORITY

Junior

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About the role

Client Operations Coordinator The Client Operations Coordinator is a key member of our operations team, responsible for managing client communication, coordinating catering orders, and ensuring seamless execution between clients, kitchens, and delivery teams. This is a professional, office-based role within a fast-paced, 24/7 operation supporting corporate and high-end catering clients. The position requires strong communication, organization, and the ability to make real-time decisions that directly impact customer experience and operational success. This is not a passive role — this is an opportunity to build a career in operations, logistics, and client experience within a fast-growing company. Interview Opportunities· Monthly Open House: Second Tuesday of every month | 8:30 AM – 4:30 PM· Walk-In Hiring Hours: Tuesdays 12:00 PM – 2:00 PM· Scheduled Onsite Interviews: Monday & Friday 2:00 PM – 4:00 PM Wednesdays 9:00 AM – 12:00 PMPress Here to Schedule a 15 Minute Phone Interview Shift Availability (24/7 Operation) We are hiring for the following shifts:2:00 PM – 10:00 PM10:00 PM – 6:00 AMCandidates must be reliable and consistent in their assigned shift. Weekend availability may be required.

Core Responsibilities:

Client Communication & Order Management
Manage incoming calls, emails, and digital orders
Enter and update catering orders with accuracy and speed
Communicate professionally with corporate and high-end clients
Handle time-sensitive requests and last-minute changes
Operations & Logistics Coordination
Coordinate order execution between clients, kitchens, and drivers
Monitor timelines to ensure on-time and accurate delivery
Adjust logistics in real-time to solve issues quickly
Arrange alternative delivery solutions when needed (rideshare, partners)
Vendor & Product Coordination
Assist with sourcing and ordering specialty products
Coordinate out-of-network catering requests
Support operational flow during high-volume periods
Team Collaboration
Work closely with kitchen teams and logistics coordinators
Communicate updates, changes, and priorities clearly
Maintain accuracy and accountability across all orders
RequiredStrong verbal and written communication skills
Professional phone skills with the ability to confidently handle inbound and outbound calls
Computer proficiency with the ability to work across multiple systems, screens, and applications simultaneously
High attention to detail and organization
Ability to multitask in a fast-paced, time-sensitive environment
Strong problem-solving skills with a sense of urgency
Dependable, accountable, and consistent with assigned shift
Ability to maintain professionalism when handling high-pressure situations

Must be comfortable working on a computer for the majority of the shift while managing multiple tasks in real time. Preferred Experience in customer service, call center, or administrative roles Hospitality, catering, logistics, or operations experience Experience handling high-volume phone and email communication Familiarity with Microsoft Office, email platforms, and order entry systems

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