Account Associate - State Farm Agent Team Member

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barb vogelheim state farm agentBrighton (MI)

Insurance Claims and Policy Processing Clerks Insurance Agencies and Brokerages

SENIORITY

Mid

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About the role

Benefits: Hiring Bonus

Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Brighton, MI and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning

ABOUT OUR AGENCY: Our agency has been serving the community for more than five years, backed by over 40 years of combined State Farm experience across our team. We currently have four full-time team members and pride ourselves on offering a strong mix of benefits, including group life insurance, health coverage, individual commissions, team bonuses, and even a team travel incentive. We also provide generous paid holidays, PTO, occasional team lunches, a team Christmas party, and a paid lunch hour where the office closes from 12-1 so everyone can truly take a break. Our culture is competitive in all the right ways, but never cutthroat - with a genuine focus on taking great care of our customers. We’re active in the community, participate in local events, and support several sponsorships, including a major partnership with the Brighton Schools athletics programs. We’re also proud to be one of the most highly rated agencies in the area, with more than 300 five-star Google reviews. A standout feature of our office is that Barb runs the Agent Aspirant program for our territory of 50+ agents, helping develop future agency owners through a proven, competitive track — a major advantage for anyone aspiring to open their own agency one day. We also offer an up to $2,000 signing bonus based on licensing. For someone who thrives in a supportive, high-achieving environment with real long-term opportunity, this is a place where your career can truly take off.

ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Barb Vogelheim - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

RESPONSIBILITIES: Manage customer accounts and update information in the database.

Assist customers with policy changes and inquiries. Process insurance claims and follow up with customers on claim status. Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS: Strong organizational skills and attention to detail.

Excellent customer service and communication skills. Previous experience in insurance or a related field preferred.

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