Remote Collections Specialist

DescriptionJob Title: Collections SpecialistPosition Type: Full-Time, RemoteWorking Hours: U.S. Business HoursAbout the RoleWe are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.What You'll Be Responsible ForCollections & Payment RecoveryMake 100+ outbound calls daily to customers with overdue invoicesFollow up consistently via calls and emails until payment resolutionNavigate gatekeepers and reach decision-makers responsible for paymentsHandle objections and drive conversations toward payment commitmentsBilling Issues & Case ResolutionInvestigate billing discrepancies and customer concernsIdentify root causes of delays and work toward resolutionCoordinate internally to resolve issues impacting paymentsCRM Management & DocumentationMaintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)Track customer interactions, payment commitments, and next stepsEnsure no account is left unattended or without follow-upCustomer CommunicationCommunicate clearly and professionally with customersProvide updates on payment status and issue resolutionMaintain a balance between firmness and professionalism in collections conversationsProcess Improvement & ReportingIdentify recurring issues impacting collectionsShare insights to improve processes and recovery ratesMaintain consistency in daily activity and reportingMust-Have Experience & Skills (Non-Negotiables)Proven experience in collections, accounts receivable, or high-volume outbound calling rolesComfortable making 100+ outbound calls per day consistentlyStrong objection-handling and negotiation skillsExperience using CRM tools (Salesforce or similar)Excellent verbal and written English communication skillsHigh attention to detail and accuracy in documentationAbility to manage multiple accounts and follow-ups simultaneouslyWhat Makes You a Strong FitYou are persistent and follow up until resolutionYou are confident handling difficult conversationsYou thrive in a target-driven, high-activity environmentYou take ownership of your performance and resultsKey Performance Indicators (KPIs)Daily call volume (100+ calls/day)Number of payments collected / accounts resolvedFollow-up consistency and response timeAccuracy of CRM updates and documentationReduction in outstanding receivablesInterview ProcessInitial Screening CallRecruiter InterviewFinal InterviewOffer & Onboarding#LI-AG1