Senior Director, Enterprise Call Center Leadership

Posted 19 days ago

velocity a managed solutions companyMaumee (OH)

General and Operations Managers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Manager

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About the role

Velocity MSC seeks a Senior Director of Enterprise Call Center Support to lead strategic operations, optimize performance, and drive continuous improvement across all call center channels for enterprise clients. The role owns executive relationships, guides workforce optimization, AI-enabled tools adoption, and analytics-driven decision making to elevate service levels and customer satisfaction while aligning with Velocity's growth objectives.

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Your notice period

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