Overview:
As a Senior Delivery and Transformation Leader, you will drive Agentforce-enabled transformations for enterprise clients, merging AI, Salesforce, and business-process design. You’ll shape solutions with client executives, lead cross-functional workstreams, and promote AI-enabled operating models across Sales, Service, and Customer Experience. You enable measurable outcomes by translating challenges into scalable Agentforce use cases and guiding adoption. You’ll work with a strong team to deliver high-impact programs that align with Accenture’s Salesforce leadership. Compensation / Benefits medical, dental, vision life insurance long-term disability 401(k) plan bonus opportunities paid holidays and paid time off
Responsibilities:
Lead functional design and delivery of Agentforce implementations and AI-powered transformations Define agent use cases, workflows, governance models, and operating frameworks Partner with technical architects and engineering teams to ensure successful delivery Drive value realization, adoption, and business outcomes post-deployment Assess current-state processes and redesign workflows using Agentforce and Salesforce capabilities Develop future-state operating models to improve productivity and customer experience Lead RevOps and GTM transformations including lead, opportunity management, and territory planning Facilitate executive workshops and support pursuits with solutioning and demonstrations Create reusable assets, methodologies, and Agentforce playbooks; mentor consultants
Key requirements:
Minimum 7 years in consulting, transformation, or Salesforce delivery Minimum 5 years leading enterprise Salesforce programs and client engagement Minimum 5 years working with Sales Cloud, Service Cloud, and transformation of business processes Minimum 7 years translating business requirements into scalable technology solutions Minimum 5 years facilitating workshops, delivering exec presentations, and aligning stakeholders Bachelor’s degree or equivalent work experience (12 years total) Executive stakeholder management Facilitation and workshop leadership Mentorship and coaching Salesforce (Sales Cloud, Service Cloud) Agentforce AI-powered transformation
