Used Vehicle Sales Customer Service Representative

Used Vehicle Sales Customer Service RepresentativeA Ryder Vehicle Sales Customer Service Representative I is responsible for assisting our RVS customers with pre and post purchase inquiries. The Customer Service Representative I position work cross functionally across Sales, Operations and Asset Management, while applying excellent customer communication skills. This individual is responsible for inbound/outbound Retail Vehicle Sales support related calls, email, Text. An RVS Support agent will maintain ownership of customer inquiry (case) until resolution is communicated to Customer.Schedule: Monday - Friday, 10:00am - 7:00pmHourly Rate: $18.00/hr, if bilingual it's $19.00/hr3 weeks of remote training, after training you will work remoteStart Date: September 21, 2026Essential FunctionsResponsible for a great customer experience and ensuring concerns, issues, and disputes are resolved to the customers' expectations. Execute customer communication protocolHandle all Rental sales and the sales process for inbound calls and outbound solicitation to increase leads and new customers.Accountable for rental truck inventory levels by coordinating with Maintenance and Asset Management to meet customer demandsWorkflow management: enhance productivity through effective scheduling and planningGenerate purchase/repair orders and maintenance of filesParts management: contribute to cost containment through inventory planning and warrantyAdditional ResponsibilitiesEnsures compliance with all company, local, state, federal and other regulatory agencies policiesPerforms other duties as assignedSkills and AbilitiesStrong verbal and written communication skillsAbility to get both verbal and written communication across that has the desired effectGoal oriented, drive for results, assertive, and deal well with ambiguityPossesses a high degree of initiativeMust have high level of energy and be a self-motivated and self-directed personAbility to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignmentsAbility to focus on multiple projects and activities simultaneouslyFlexibility to operate and self-driven to excel in a fast-paced environmentAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Demonstrates customer service skillsQualificationsH.S. diploma/GED requiredOne (1) year or more in sales and/or customer service requiredJob Category: Customer ServiceAt Ryder, you're trusted to make an impactwhile enjoying room to grow and having a voice that's heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.Your Voice. Your Success. The Future We Build Together.The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:Pay Type: HourlyMinimum Pay Range: $18.00Maximum Pay Range: $18.00Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.Ryder will only communicate with an applicant directly from a [@ ryder.com ] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .