Plumbing Service Manager

Posted yesterday

tonyModesto (CA)

First-Line Supervisors of Mechanics, Installers, and Repairers Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Manager

SALARY

$110,000 per year

Apply

About the role

The Opportunity: At Tony's Plumbing, Heating, & Air, we’re not just looking for a Plumbing Service Manager, we’re looking for a leader who knows how to build high‑performing teams, create an exceptional customer experience, and drive results in a fast‑paced residential service environment. As our Plumbing Service Manager, you’ll play a key role in leading and developing technicians, improving operational performance, and helping take the company to the next level. This is an opportunity for someone who thrives on coaching people, creating structure, solving problems, and building a winning culture where accountability, professionalism, and customer satisfaction come first. If you’re passionate about leadership, operational excellence, and being part of a growing company that values its people and reputation, we’d love to meet you.

Responsibilities: Lead, coach, and develop a team of Plumbing Service Technicians to drive performance, accountability, and exceptional customer service. Oversee daily service operations, ensuring jobs are completed efficiently, profitably, safely, and to the highest quality standards. Support technicians in identifying sales opportunities, building estimates, and communicating solutions clearly and professionally to customers. Monitor key performance metrics and regularly evaluate team performance to ensure alignment with company goals and revenue targets. Ensure compliance with all plumbing codes, safety standards, company policies, and State Plumbing regulations. Resolve escalated customer concerns quickly and professionally to maintain a high level of customer satisfaction and trust. Conduct ride‑alongs, field coaching, and ongoing training to improve technician performance, communication, and technical skills. Collaborate with dispatch and office teams to improve scheduling efficiency, workflow, and overall operational effectiveness. Maintain accurate job documentation, invoices, estimates, and reporting. Foster a positive, team‑oriented culture focused on professionalism, growth, accountability, and continuous improvement. Stay informed on industry trends, technology, and best practices to continuously improve service operations.

What We’re Looking For:

Proven success in residential plumbing service management with a minimum of five (5) years of industry experience.
Strong leadership, coaching, and team‑development skills with the ability to motivate and hold technicians accountable.
Experience managing KPIs, revenue goals, technician performance, and overall service department operations.
Excellent communication and customer service skills with the ability to professionally resolve escalated customer concerns.
Proficiency in Service
Titan and comfort working with technology, reporting, and operational systems.
Highly motivated, detail‑oriented, and organized, with the ability to thrive in a fast‑paced environment.
Valid driver’s license with a cleaning record and the ability to meet company insurability requirements.
Ability to pass a pre‑employment and background check and drug screening.
Stay informed on industry trends, technology, and best practices to continuously improve service operations.
Why Join the Bear Team?

We ask a lot, but we give a lot back. We treat every teammate as an individual, not a number.

Comprehensive Benefits:

Health, Dental, Vision, and Life Insurance
Financial Future: 401(k) with up to 4% Matching
Instant Rewards: Paid Vacation and Holidays available from Day OneCommunity Impact: Be part of a team that supports local initiatives like The Healthy Room Project and Love Modesto
Team Fun: From bowling nights to company parties, we celebrate our wins together
Training and Development: We believe that to best the best, we have to invest in our team’s training and personal development
We Provide: Company vehicle, uniforms, fuel card, and more

Pay: $110,000- $120,000.00including bonus

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.