Program Management Manager - Growth Lab - Email (Hybrid)

Marketing Program Management ManagerAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!The Marketing Program Management Manager is a strategic leader, dealing directly with the fastest growing companies in the world. Acting as the first line of response to clients worldwide, you look forward to collaborating with a dynamic close-knit agile team to design, implement, and continuously deliver exciting new marketing strategies. Your passion for inspiring others, motivates them to provide their highest level of performance. You'll have direct contact with senior executives; collaborating on innovative ways to scale enterprise level business.The base salary range for this full-time position is $136,000 - $163,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.Position Responsibilities:Client LeadershipServe as the senior point of contact for key clients, owning the relationship and acting as a trusted strategic advisorDevelop a deep understanding of each client's business goals, industry trends, and marketing challengesTranslate client objectives into actionable strategies and integrated marketing plansLead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholdersTeam & Project LeadershipLead a cross-functional team of program managers, analysts, and platform specialists across global time zonesFoster a high-performance, collaborative team culture focused on continuous improvement and shared successEnsure projects are delivered on time, on budget, and to the highest quality standardsStrategy & InnovationCollaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns—particularly focused on email, push, and loyalty channelsIdentify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journeysHelp shape and evolve our service offerings by bringing market insights and client feedback to leadershipBusiness Growth & Account ExpansionIdentify new opportunities within accounts to expand our support across services, products, or geographiesWrite and present proposals and new work recommendations to clientsPartner with business development and senior leaders to pitch and onboard new client programs when neededMinimum Qualifications:10+ years of experience leading client-facing teams in an agency or in-house marketing environment5+ years in account management or client services, with demonstrated success owning senior-level relationships5+ years experience on email marketing automation technology tools and CRM; bonus if experience includes push, SMS, and in-app channelsStrong understanding of digital marketing KPIs and analytics; ability to translate data into strategic insightsExceptional communication skills—written, verbal, and presentation—with the ability to engage and influence at all levelsAbility to move fluidly between high-level strategic thinking and day-to-day execution oversightPreferred qualifications:Knowledge of and/or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategyExperience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similarComfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projectsBenefitsWe support you with competitive wages and with comprehensive health care including medical, dental and vision coverageWe support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimumsEmployees who work onsite can enjoy free meals and snacks, and fun onsite experiences