Field Technical Support Specialist – Dealers & Customers

Posted 2 days ago

caterpillar brazilBrooklyn (NY)

Customer Service Representatives Construction and Mining (except Oil Well) Machinery and Equipment Merchant Wholesalers

SENIORITY

Junior

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About the role

Caterpillar Inc. is seeking a Technical Support Representative in Mesa, AZ to help dealers and customers resolve product-related issues and improve ownership experience. You will partner with dealers, customers, and internal teams to identify concerns, drive solutions, and minimize business impact. The role emphasizes strong technical expertise, collaboration, and customer advocacy to improve product performance and loyalty, with up to 75% travel and relocation support for eligible locations.

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.