Home2 Suites - Jackson, MI is an EEO Employer - M/F/Disability/Protected Veteran Status Full job descriptionOverviewWe are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage various tasks efficiently.
Duties:
Greet guests warmly upon arrival and provide exceptional customer service throughout their stay. Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded. Answer phone calls promptly, utilizing effective phone etiquette to address inquiries and provide information about hotel services. Assist guests with reservations, modifications, and cancellations while maintaining a high level of professionalism. Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Maintain knowledge of local attractions, dining options, and hotel amenities to provide recommendations to guests. Process payments and maintain accurate records of transactions in the hotel management system. ExperiencePrevious experience in hospitality management or front desk operations is preferred but not required. Familiarity with phone systems and hotel management software is an advantage. Bilingual or multilingual candidates are highly encouraged to apply, as this enhances our ability to serve diverse guests effectively. Strong interpersonal skills with a focus on guest services and customer satisfaction are essential. A background in hotel management or related fields will be considered an asset. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Pay:
$14.50 per hour Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Work Location: In personPlease visit our careers page to see more job opportunities.
