Senior Director of Delivery Transformation

Posted 3 days ago

virtual vocationsNew York (NY)

Information Technology Project ManagersAdministrative Management and General Management Consulting Services

SENIORITY

Manager

About the role

Leading the delivery transformation of AMS Delivery Excellence, the full-time Senior Director of Delivery Transformation will manage customer health assurance, partner delivery management, and AI delivery acceleration while working remotely to optimize project durations and enhance customer satisfaction. Key responsibilitiesDevelop and execute a strategic plan for delivery acceleration, focusing on partner ecosystem scaling and AI-driven modernization Lead customer health assurance initiatives to proactively mitigate delivery risks and enhance customer satisfaction scores Oversee the transition of the partner delivery model, ensuring quality standards and performance tracking are maintainedRequired qualifications12+ years of leadership experience in Enterprise Services delivery or delivery transformation Extensive experience managing delivery operations across complex, multi-partner environments Deep understanding of AI-powered delivery tools and automation in large-scale implementations Proven ability to engage and influence executive-level stakeholders Strong business acumen with a focus on customer success and operational efficiency

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.