Senior Conversation Designer for AI Voice & Multichannel
decagonMillbrae (CA)
Senior Conversation Designer for AI Voice & Multichannel
Posted today
decagonMillbrae (CA)
SENIORITY
Manager
About the role
Decagon, based in San Francisco, is seeking a Conversation Design lead to shape enterprise AI conversation experiences across chat, voice, and email. You will work directly with customers and internal teams to improve agent quality and build scalable playbooks, rubrics, and evaluation frameworks that can be deployed across languages and channels.
You'll partner with Engineering and Product to translate field insights into platform improvements, raise the naturalness of interactions, and guide
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.