Sr. Audio-Visual Project Manager

This positionis responsible forproviding leadership to the Project as well as managing Systems Integration projects from the point of purchase order to final project completion. on-site Responsibilities Leadership Ensure project managers feel supported, and that their concerns are listened to and addressed when they arise Provide coaching to project managers in a supportive way Clear roadblocks to ensure project managers can work effectively Nurture a team culture of proactive communication,efficiencyand problem-solving Inspire team members to constantly improve processes, clientrelationshipsand work delivery Motivate team members toparticipatein a collaborative environment Strengthen the project management team with education and training and hold project managers accountable to, process standards In conjunction with the Director of Project Management,establishand monitor performance; develop and assign goals, as well asestablishpriorities Conduct bi-weekly 1:1 meetings and annual reviews with employees Manage projects where necessary toassistthe team Project Management Communicate efficiently and effectively between internal and external customers. Attend Project Management and onsite project relatedmeetingsas necessary. Perform site visits on projects, as outlined in the PM manual, to verify Scope of services, equipment list accuracy, and site conditions/readiness to ensure proper installation and systems functionality. Facilitate customer Change Orders. Coordinate and/or verify installationlogistics. Solve problems in a calm and orderly fashion as they arise to ensure quality and satisfaction. Follow up with the customer to make sure that the problem was solved appropriately. Provide assistance tothe Sales Engineers, Sales Representatives, Systems Integration Sales Support staff, other Project Managers, and Installers as required by each project. Provide SystemsInstallersall necessary information to complete equipment installation, including a handover meeting prior to the start of each installation. Review completed projects, making sure that the project is completed accurately and to the customer’s satisfaction. Responsible for project signoff on all projects. Answer orfacilitatethe answer to technical questions and concerns on current and completed System Integration installations. Provide Sales Support Staff and Management withup to dateproject billing information and project status updates. Coordinate control system interfacing with control system programmer. Verify and coordinate the updating of as-built drawings at project completion. Provide basic system training to customers as needed. Update Project Completion Tracker and other internal measurable documents. Recognizing and channeling potential future sales opportunities. Other duties as assigned Core Values Start with Empathy - We lead with curiosity, compassion, and respect. We listen to each other and to our customers, value different perspectives, and work to understand before being understood.That’show we build trust and better solutions. Own it Together - We are accountable. We do what we say we will do. We hold ourselves, and each other, accountable for results. We follow through on commitments and take responsibility for our impact on our team, our customers, and our mission. Do What’s Right - We act with integrity, even whenit’shard.We’rehonest, ethical, and guided bywhat’sbest for our customers, our team, our partners, and the students we serve – always. Are Always Learning - Like the educators and students we serve, we believe in lifelong learning. We embrace change, seekfeedbackand stay curious—because every challenge is a chance to grow stronger, smarter, and more impactful. Win as a Team - We're in this together. We put the mission and the team first. We make decisions thatbenefitour customers and our company. We succeed by aligning around shared goals and celebrating collective wins over individual gain. Education & Skill Requirements Previousexperience managing high functioning teams Comfortable communicating with clients and third parties Exemplary time management skills Collaborate with coworkers andinterface withclients Knowledge of Audio/Visual and Technology installation, products,systemsand trends Ability to read and mark-up blueprints of installation projects. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Excellent organizational skills. Ability to communicate clearly in written and verbal form. Ability to write clear andtimelyemails. Ability towritereports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients,customersand thegeneral public. Skill in handling difficult or escalating situations in a calm and professional manner. Ability to define problems, collect data,establishfacts, and draw valid conclusions. Knowledge of Microsoft Word, Excel, and Outlookrequired. Internet knowledge and the ability to usethe appropriatetools to research are essential. Training It will be necessary toparticipatein upgrading courses from time to time to keep abreast of changing policy, technology, and growth. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr