Skip to main content
David Careers

Customer Service Representative Spanish Bilingual - Insurance

Posted today

aaaCoppell (TX)
Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$24.00 - $26.00 per hour

Apply (opens in a new tab)

About the role

Customer Service Representative Spanish Bilingual - InsuranceAAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives fluent in English/Spanish to join our industry-leading Insurance Call Center team. If you're passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!
What We Offer
Starting Pay: $24.00 $26.00/hour
Bilingual Fluency: English/Spanish fluency assessment provided Location Requirement: must reside in the State of Texas. Remote Training Schedule: Full-time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 9:00am-9:00pm MondayFriday, with occasional Saturday shifts between 9:00am-7:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on-the-job training), Saturday shifts between 9:00am-7:00pm will include taking live calls. Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 9:00am-9:30pm Monday-Friday, and every Saturday between 9:00am-7:15pm. One weekday off will be provided each week. Comprehensive Benefits Package Growth & Advancement Opportunities
What You'll Do:
  • Answer inbound calls and assist members with questions related to AAA memberships
  • Deliver personalized, proactive solutions and recommend valuable products and services
  • Engage with members using strong communication and a friendly, problem-solving mindset
  • Think quickly and critically to resolve issuesthis is not a scripted environment
  • Navigate multiple systems and tools while actively listening and multitasking
  • Maintain a positive, can-do attitude in a fast-paced and evolving environment
  • Participate in ongoing coaching and development to continually enhance your performance
  • Work-From-Home Requirements
  • Dedicated, quiet workspace without interruptions.
You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). Modem/Router must be in the same room as the computer equipment with a minimum of 50 - 100 mbps download and 10 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. Demonstrated ability to uphold productivity and confidentiality in a remote setting. Regular attendance in virtual team meetings and training sessions. Availability during standard business hours and flexibility for possible shift adjustments.
What You'll Need:
  • Prior customer service experience (recent call center experience preferred)
  • Bilingual skills in English and Spanish, are required.
  • Excellent communication skills (written, verbal, and listening)
  • Ability to multitask and navigate computer systems in real time
  • A flexible, "can-do" mindset and willingness to adapt to change
  • High school diploma or GEDAbility to pass a background check and drug screening
  • Must reside within the State of Texas
  • Remarkable benefits:
  • Health coverage for medical, dental, vision 401(K) saving plans with company match AND Pension
  • Tuition assistance
  • Floating holidays and PTO for community volunteer programs
  • Paid parental leave
  • Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team."Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."AAA is an Equal Opportunity Employer Our organization participates in E-Verify

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.

More like this