Sales & Service Manager
seaside plumbingBishopville (MD)
About the role
Service & Sales Manager At Seaside Plumbing, we're not just fixing plumbing—we're restoring peace, uplifting lives, and raising the standard of what service in the trades looks like. We believe: Service should feel human, not transactional Technicians should be respected, trained, and developed—not just managed Leadership should be present, accountable, and growth-focused And a career in the trades can be something you're proud of—not just something you do We've built a company where people grow, customers trust us, and the bar is set high. This is a high-performance leadership role where: Accountability matters Coaching matters Results matter You are responsible for the performance, development, and standards of your team. If you avoid hard conversations, struggle to hold people accountable, or prefer low expectations—this is not the place for you. We are where the best come to become elite—and you are responsible for leading them there. As a Service & Sales Manager at Seaside, you will: Lead, coach, and develop a team of Service Technicians Set clear expectations and hold your team accountable to performance standards Conduct ride-alongs, 1:1s, and ongoing coaching Drive revenue through technician performance and execution Partner with dispatch and customer service to optimize operations Monitor KPIs and take action when performance is off track Support hiring, onboarding, and development of new technicians Step in to assist with technical challenges and closing sales when needed Ensure every customer receives a 5-star experience Address customer concerns and resolve issues professionally What Success Looks Like Here: Your team performs at a high level—consistently Technicians are improving, growing, and engaged KPIs are met or exceeded Customers trust us and refer us You address problems early and directly You lead with clarity, consistency, and accountability This is not just about managing people. We invest heavily in: Leadership development Coaching and performance systems Building strong, capable teams You won't just manage a team here— You'll build one, develop it, and elevate it.
Compensation & Benefits:
Competitive pay 100% paid health, dental, and vision (for you AND your family) 401(k) with 4% match Profit sharing Paid time off and holidays NO emergency on-call Gym membership This role is a great fit if you: Naturally lead and hold people accountable Are comfortable having tough conversations Care about both people AND performance Take ownership and follow through consistently Want to build and develop a high-performing team This is NOT a fit if you: Avoid conflict or accountability Struggle to coach or develop others Prefer reactive work over proactive leadership Don't take ownership of team performance Want a low-pressure management role This is an in-person position operating out of Bishopville, Maryland. We serve homeowners across the Eastern Shore of Maryland and Delaware. These values aren't just words on a wall—they guide our decisions, shape our culture, and set the standard for how we work together: Ownership — Take initiative. Own the outcome. Leave it better than you found it. Empathy — Lead with humanity, care and understanding. Courage — Embrace discomfort. Do the hard things. Growth follows. Gratitude — There is always something to be grateful for. Find it. Share it. Authenticity — Be your weird self and respect that in others. You shine brighter that way. There are easier management roles out there. But if you're looking for: Ownership Impact The ability to lead and develop a strong team And a role where your leadership actually matters This is where you raise your standard—and help others do the same. If you're ready to lead at a high level and make a real impact, we'd love to meet you. Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.
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