Call Center Technician I (Remote ) US ONLY

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perun hrRemote

Telecommunications Equipment Installers and Repairers, Except Line Installers Telemarketing Bureaus and Other Contact Centers

SENIORITY

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About the role

Call Center Technician I (Remote) US ONLYNorth Decatur, GA, United StatesAbout the JobCall Center Technician I (Remote) US ONLY

Education and Experience: Plus would be experience working in Cable. People who have call center experience are best for this role, this is NOT an IT role or Network related.

Knowledge, Skills and Abilities: ExcelCall Center experience Good email and verbal communication skills

What You'll Do

Job Responsibilities: Technical Call Center, running a rebuild for the network. Open and close tickets - make sure ticket info is correct, open it and start the process and close them out at the end of the day. Use internal ticketing system. Ensure all devices that were online at the beginning are online at the end, if not they need to troubleshoot. Ability to look at 4-5 tools and check what on and offline. Excel is needed for tracking and updating. Heavy email communication and chat.

Note: Location: Remote but may require onsite work in Atlanta - must be local and vaccinated

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