Product Designer, (Consultant, Experience & Design)

Product Designer (Consultant, Experience & Design) At Fearless, we are seeking a Product Designer as part of our Consultant, Experience & Design career path to support the design and improvement of digital experiences across a large-scale federal health services web ecosystem. This role focuses on designing user-centered solutions for public-facing platforms that serve millions of Americans accessing healthcare information and services. Working within a cross-functional team, this designer will translate research insights, business requirements, and user needs into intuitive, accessible digital experiences while contributing to the implementation and evolution of design systems that enable scalable, consistent, and high-quality services. This is a fully remote role. At Fearless, the consultant ensures that products and services are intuitive, accessible, and meet the needs of diverse users. This role will possess and/or develop the skills to be able to span the domains of Content Design, Product Design, Service Design, Content Strategy, and User Research at a practical application level of proficiency. This Consultant role will work on projects that allow them to implement evidence-based solutions that balance organizational goals with user needs, while fostering inclusive and sustainable design practices across the organization. Your Responsibilities in this Role: Collaborate with Product Owners, Engineers, Designers, and team members to conceptualize and prioritize product features, user flows, and interfaces aligned to customer goals and user needs. Translate business, technical, and user requirements into design solutions including personas, journey maps, storyboards, scenarios, and user flows. Design wireframes, low- and high-fidelity mockups, and interactive prototypes that support intuitive, accessible, and responsive user experiences. Conduct and synthesize user research and stakeholder insights to inform design decisions and recommend improvements to products and systems. Communicate research findings, design concepts, prototypes, and rationale clearly to stakeholders and team members to support decision-making. Assess and improve product usability through rapid prototyping, usability testing, and iterative design. Apply and maintain design systems, style guides, and component libraries to ensure consistency and scalability across products. Work closely with engineers and technical leads to ensure designs are feasible, meet technical constraints, and are implemented according to design specifications. Identify and communicate design and technical constraints while navigating trade-offs to deliver effective solutions. Provide feedback on design artifacts and support teammates in maintaining high standards for design quality and accessibility. Collaborate with subject matter experts and cross-functional teams to design and deliver minimum viable products (MVPs) that support new digital experiences. The Impact You Will Create in this Role: Fearless Impact: Collaborates with cross-functional teams Earn the trust of your customers and teammates by delivering world-class services. Be reliable in completing assigned objectives on time. Alert your teammates and supervisor immediately when you think a deliverable is at risk. Gather intelligence and listen to what your client, other people within the customer's organization and other contractors say about your project, and report back to your Fearless teammates and supervisor (whether it's good, bad or just informational).Fearless Customer Impact: Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling Offer and implement innovative solutions that include design best practices, tools, and research methods Serve as a trusted advisor in your area of expertise Work Experience Project Skill and Experience Requirements: Minimum of 5 years of experience in UX/UI or product design delivering user-centered digital products. Bachelor's degree or equivalent work experience. Ability to obtain and maintain Public Trust clearance. Demonstrated experience working on large-scale public sector digital services, preferably within CMS, Medicare.gov, or similar government platforms. Strong proficiency in Figma, including interface design, responsive layouts, prototyping, and documenting specifications for engineering teams. Proven ability to interpret and apply style guides, component libraries, and design systems, including establishing or maintaining reusable design patterns. Track record of implementing design systems across complex web platforms and collaborating with centralized design system teams. Hands-on experience collaborating with cross-functional teams including product management, engineering, and research. Demonstrated ability to translate insights from quantitative and qualitative research into actionable design improvements. Deep knowledge of Section 508 accessibility standards and accessibility best practices with proven implementation experience. Proficiency gathering and analyzing quantitative data using tools such as Adobe Customer Journey Analytics. Background collecting qualitative research through user surveys and research tools such as Qualtrics. Experience working in Agile environments, including familiarity with tools such as Jira and Confluence.

We're proud to be an equal opportunity employer. At Fearless, we're building a workplace that welcomes and respects everyone—across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Compensation at Fearless: Fearless is committed to providing a