IT Service Management Lead – Customer Experience

Posted yesterday

qs security servicesColumbus (OH)

Computer and Information Systems Managers Computer Systems Design Services

SENIORITY

Mid

Apply

About the role

NetJets Services, Inc. in Columbus, OH seeks a Manager, IT Service Management to lead the Service Desk and Application Support functions, building a world-class service organization that delivers exceptional employee and partner experiences. The role guides ~20 professionals, fostering a service-first culture grounded in empathy, accountability, and operational excellence, ensuring alignment with business needs.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.