Machinery Service Advisor - Monroe, NJ

Job Description: JOB DESCRIPTION: Manage service work orders in D365, including opening, maintaining, closing, invoicing, and ensuring accurate, timely updates. Serve as the primary customer contact by providing status updates, documenting communications, securing repair approvals, and following up on service satisfaction. Coordinate equipment repairs, transportation, and cross-department billing while partnering closely with Supervisors, Technicians, and shop personnel. Support warranty administration, including warranty enrollments, checklist completion, and warranty code adjustments. Process customer payments for COD transactions and maintain accuracy in service invoicing and warranty closures. Manage and resolve help desk tickets while identifying and escalating customer concerns, complaints, and service improvement opportunities. Ensure compliance with company policies, safety standards, and customer service expectations while supporting evolving business needs. RECOMMENDED QUALIFICATIONS:High School Diploma or equivalent required. Minimum 3 years’ experience in the heavy equipment industry with progressive maintenance/repair experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Proficient in Microsoft Office Suite (Outlook, Word, Excel, Power Point, One Drive) and business systems including D365, CAT Interact and help desk platforms. Strong communication, collaboration, and customer service skills, with the ability to work effectively across teams and stakeholders. Demonstrated ability to prioritize multiple tasks, meet deadlines, and adapt to changing business needs in a fast-paced environment. Detail-oriented problem solver with sound judgment, strong organizational skills, and a commitment to accuracy, continuous learning, and company values. **This position is Monday-Saturday