Senior Financial Services Representative

Posted 2 days ago

mission federal credit unionEscondido (CA)

Loan Officers Commercial Banking

SENIORITY

Senior

SALARY

$64,350 per year

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About the role

On-site Senior Relationship Banker role in Escondido, CA, focused on member service, account growth, and support for consumer and real estate lending workflows.

Responsibilities:

Proactively greet and assist members to deliver exceptional, relationship-based service
Open new accounts and add additional products for both new and existing members
Process and fund consumer loan applications; assist with real estate loan applications
Assess member needs and recommend suitable products and services
Generate qualified referrals to business partners, including Investments and Auto Loan specialists
Follow up with members via calls to confirm satisfaction and uncover additional support opportunities
Promote digital banking solutions and educate members on self-service tools
Resolve account inquiries by completing account research and follow-up as needed
Meet or exceed individual and branch sales and referral goals consistently
Support branch sales initiatives, community events, and business development activities
Act as a resource and mentor to Tellers, Universal Service Representatives, and Financial Services Representatives
Provide supervisory overrides and support while helping minimize risk and maintain compliance
Share best practices and reinforce service and sales standards
May serve in a supervisory capacity when branch management is absent
Prepare account and loan documentation in line with regulatory requirements and internal procedures
Support branch opening and closing procedures, certifications, and balancing activities
Assist with cash, vault, and dual-control processes
Ensure compliance with security procedures, banking regulations, and BSA requirements
Maintain current knowledge of products, services, policies, and industry regulations
Complete required compliance and professional development training

Requirements

Education: High School Diploma, GED, or equivalent

Experience: Minimum of 3 years in a bank, credit union, or financial institution Loan/account experience:

At least 12 months opening new accounts and processing or referring loan applications
Proven success in sales, referrals, and relationship building
Computer skills:
Intermediate skills, including Microsoft OfficeStrong communication, organization, and time-management abilities
Ability to multitask and adapt in a fast-paced, member-focused environment

Preferred Qualifications:

Real estate lending knowledge or experience
Previous leadership or supervisory experience
Experience with Symitar or similar core banking systems
Notary Public Commission or willingness to obtain
Ability to obtain Mortgage Loan Originator (MLO) registration within one year of hire
TechnologiesMicrosoft Office

Benefits: Competitive compensation:

USD 26 to 33 per hour18 days of PTO during your first year12 paid holidays annually
Full 6% 401(k) match
Comprehensive medical, dental, and vision coverage
Life insurance and additional voluntary benefits
Employee wellness resources, including an on-site gym
Career development opportunities
Award-winning workplace culture

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