Member Experience Associate

Posted 3 days ago

retro fitness of fairfieldFairfield (NJ)

Exercise Trainers and Group Fitness Instructors Fitness and Recreational Sports Centers

SENIORITY

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About the role

Job Description

Benefits:

Free uniforms
Opportunity for advancement
Training & development
Bonus based on performance
Flexible schedule

At Retro Fitness, “Get Real” is our promise of offering an honest, simple, non-intimidating approach to helping our community achieve their fitness goals. The Member Experience Associate will ensure that members receive the highest quality of service and facilities, as well as deliver an authentic and welcoming atmosphere.

Benefits and Perks: Flexible scheduling Growth Opportunities Job Expectations:

Work your scheduled shifts and arrive on time every shift
Arrive for your shift in full uniform: brand approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)
Aim to exceed customer expectations at every opportunity
Make eye contact with customers
Smile authentically at customers
Speak enthusiastically to customers

Be attentive and courteous to customersKeep a sense of urgency and hustle when it comes to helping customersKeep a positive, upbeat personality. Be able to communicate clearly, professionally, and proactively when needed. Prior experience in sales, retail, or hospitality is helpful. Active CPR/AED certification preferred.

Job Responsibilities: Greet and check in members as they come in. Resolve customer issues in an effective manner. Sell memberships, retail, and merchandise. Follow up with prospects promptly. Ensure a safe and clean health club environment for members and staff. Open and close the facility if scheduled. Follow company policies, procedures, and best practices.

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.