NY/NJ Area Professional Services Manager

NY/NJ Area Professional Services ManagerAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Each and every role throughout our organization makes a difference in our ability to change the world for the better. We believe transportation is more than movement, it's the foundation of connected, thriving communities. As part of HDR's Transportation Business Group, you'll help shape the systems that move people and goods safely, efficiently, and sustainably. This isn't just a job, it's a chance to lead progress, drive meaningful impact, and leave a legacy of smarter, more connected transportation networks.In the role of Area Professional Services Manager, we'll count on you to:Be responsible to the Area Manager to develop, coordinate, monitor and improve technical competencies of area staff and products to meet client needs and market drivers.Lead and monitor development and training of area staff in technical and business competencies.Oversee workload balancing and ensure qualified staffing of project teams.Lead quality assurance efforts to implement QA/QC Program activities striving for continuous improvement.Monitor project QC Review activities including assignment of experienced and qualified reviewers.Lead and monitor activities for continuous improvement including development and use of technical standards, procedures, best practices and lessons learned.Lead and participate in project reviews and support project teams with management of claims and losses.Lead the Area mentoring initiative.Oversee technical and digital delivery evolution, in collaboration with subject matter experts.Work with AM to streamline and coordinate business processes consistent with Area, corporate policy and MOA.Oversee and ensure implementation of quality, standards, and best practices.Provide leadership to assigned business class leaders, including the cross-sector leaders.Collaborate with Area operations, market sectors, business classes, and delivery leaders.Participate in Area strategic planning and plan implementation.Support area activities related to hiring and retaining key staff.Serve as a champion for BGX opportunities.Support communication and coordination within all business groups.Perform other duties as neededPreferred Qualifications:Minimum 15 years of progressive experience in a role focused on understanding and solving client issues in the area's Quality, Transportation, Transit, Rail, Aviation and design practice.History of successful project and/or program management execution with a focus on quality technical delivery and project leadership.Demonstrated success in cultivating client relationships to win pursuits and execute projects, especially in the local NY/NJ markets.A passion for developing a culture of qualityStrong skills in mentoring and developing staff to have fulfilling careers at HDRExcellent written and verbal communication skills.A team-first collaborative attitude.Self-motivated requiring minimal oversight.Well organized with multi-tasking skills.Able to work under and meet tight deadlines.New York and/or New Jersey PE (or demonstrated ability to obtain one by comity within 6 months of hire).Our CommitmentAs employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement.The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.)Primary Location: United States-New York-New YorkIndustry: AdministrativeSchedule: Full-timeEmployee Status: Regular BusinessClass : Marketing and AdminJob Posting: Sep 1, 2026