Customer Service Parts Order Management II

Posted yesterday

daikin appliedMinneapolis (MN)

Order Clerks Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Mid

SALARY

$21.35 - $33.97 an hour

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About the role

Job Duties: Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!Make your mark at the world's largest HVAC company Daikin Applied is seeking a Customer Service Parts Order Management person who will work to achieve world class Customer Service within a team environment by answering customer requests in a timely fashion, processing orders efficiently and managing customer complaints to resolution while providing customers with an unrivaled experience. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Hybrid, Plymouth, MN

What you will do:

Fields incoming customer requests in Salesforce in a timely manner to assure efficiency in resolution.
Ensures that order processing is accurate and timely.
Acts as customer contact regarding pricing, lead time, and shipping questions.
Manages emergency requests for high priority situations.
Recommends corrective actions to resolve customer complaints.
Work cross-functionally with other teams to resolve issues and manage requests.
Handles various special projects as assigned by manager
Creates and assists in process documentation

What's in it for you: The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications: High School Diploma or GED2+ years of customer service experience1 + year of Salesforce experience Work visa sponsorship is not available for this position

Benefits: Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

Multiple medical insurance plan options + dental and vision insurance 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
Short term and long-term disability3 weeks of paid time off for new employees + 11 company paid holidays
Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
Paid sick time in accordance of the federal, state and local law
Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from$21.35 - $33.97 an hour in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location. LI-AW1LI-hybrid If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied! Equal Opportunity Employment: It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law. Minimum Education Required High School Diploma or Equivalent Minimum Experience Required2 - 20 years ShiftFirst (Day) Number of Openings1Public Transportation Accessible YesVeterans Encouraged to ApplyNoPhysical Required YesDrug Test Required YesCompensation$21.35 - $33.97 / HourlyPostal Code55441Job TypeFull TimePlace of WorkOn-site Requisition IDR003836Job Benefits Not specified

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