General Reservations and Travel Partner Support Agent

Job Title: General Reservations and Travel Partner Support Agent About Century Cruises Inc.: Century Cruises Inc. is the largest luxury river cruise line in China, offering unforgettable journeys and world-class service to discerning travelers. As we expand into the rivers of Egypt and Europe, we are building a world-class team of customer-focused travel professionals. Join us in shaping the future of luxury river cruising.

Position Overview: We are seeking friendly, detail-oriented Reservations and Travel Partner Support Agents to assist guests and travel partners with reservations, inquiries, and bookings. You will ensure a smooth, personalized experience for our guests and industry partners, helping them create unforgettable cruise journeys.

Key Responsibilities: Assist guests and travel agency partners with reservations, itinerary planning, booking changes, and inquiries via phone, email, and online chat. Respond to all inquiries and reservation requests within 48 hours. Provide accurate information about cruise itineraries, promotions, policies, and procedures. Maintain detailed records of customer interactions in CRM systems (e.g., Salesforce). Support the Travel Partner community with booking support, troubleshooting, and post-booking services. Collaborate with Sales, Marketing, and Operations teams to deliver seamless service. Stay current with company updates, new offerings, and industry trends. Identify and escalate complex issues to the appropriate teams, ensuring follow-up for resolution. Deliver an exceptional service experience reflecting Century’s luxury brand standards.

Qualifications: Bachelor’s degree preferred; equivalent work experience considered. 2+ years of customer service, reservations, or travel support experience, preferably in travel, hospitality, or luxury industries. Strong problem-solving skills and a proactive customer approach. Proficiency in CRM systems (Salesforce preferred) and Microsoft Office. Excellent written and verbal communication skills. Highly organized, detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications: Experience working with travel agents, consortia, or tour operators. Background in luxury travel or hospitality. Familiarity with GDS platforms or cruise booking tools. Ability to handle high-volume inquiries while maintaining quality service.

Compensation and Benefits: We offer a competitive salary, performance incentives, comprehensive health benefits, generous PTO, travel perks, and flexible remote work options. Key Performance Indicators (KPIs): 100% response rate to inquiries within 48 hours. High customer and partner satisfaction scores. Timely and accurate reservations and service requests management. Adherence to quality standards and service protocols.

How to Apply: Apply via the LinkedIn job posting or email your resume to dfredericks@centurycruise.com.