Remote Customer Service Analyst

Posted yesterday

innosourceBrooklyn (NY)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$19.00 per hour

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About the role

Are you ready to unlock your potential with a global leader in the automotive manufacturing industry? As a Customer Service Analyst, you'll be a vital part of a forward-thinking team driving innovation and customer satisfaction. At a Fortune 500 company, your contributions won't just be valued—they'll shape the future of customer service. This is your opportunity to step into a career where your skills are celebrated, your ideas are heard, and your success is supported every step of the way. Why You'll Love This Role: Make a Real Difference : Your decisions will directly impact service quality and customer satisfaction, making every day meaningful. Be Part of Something Bigger : Work for an industry leader at the cutting edge of innovation in automotive manufacturing. Career Advancement : Gain hands-on experience with advanced tools and processes, setting the stage for future growth.

Outstanding Benefits: We're committed to your well-being, offering healthcare, vision, dental reimbursement, and free life insurance.

Key Responsibilities

What You'll Do: Monitor and Act : Manage real-time alerts from cloud-based systems, using decision templates to activate services and ensure smooth execution. Align and Resolve : Collaborate with customers to meet their specific needs and resolve service issues swiftly and effectively. Organize and Maintain : Set up and update customer accounts, ensuring all relevant data is tracked for seamless operations. Deliver Excellence : Support the Tires as a Service program with precision and attention to detail, becoming a trusted partner to our customers.

Requirements: Skills and Knowledge – Remote Customer Service Analyst What Makes You a Great Fit: SkillsThat Shine : Exceptional communication, analytical, and problem-solving abilities. Tech Savvy : Comfort with basic computer systems and a willingness to learn new tools. Proven Dedication : A high school diploma or GED is required, with a bachelor's degree as a plus.

Education and Experience: Remote Customer Service Analyst HS diploma or GED equivalent, required Benefits & Pay What You'll Get: Remote schedule, full-time, 40 hours per week 2nd shift, 3 pm-11:30 pm Competitive Pay : Earn $19.00 / hour while making an impact. Comprehensive healthcare coverage. Vision and dental reimbursement. Free life insurance for your peace of mind. InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way. Application Assistance If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email info@innosource.com. We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.

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